Reduce churn, improve customer outcomes, and create more predictable retention and growth.

Common Areas of Focus:

• Customer Success assessments

• Customer journey design

• Retention and renewal optimization

• Customer health frameworks

• Expansion planning

• Executive reporting and KPI development

• Voice of Customer programs

Expected Outcomes:

• Improved customer retention

• Greater visibility into customer risk

• Stronger renewal performance

• Increased expansion opportunities

• More consistent customer experiences

Align people, processes, and accountability to improve execution and organizational performance.

Common Areas of Focus:

• Organizational assessments

• Operating model design

• Cross-functional alignment

• Team structure evaluation

• Governance frameworks

• Process optimization

• KPI and performance management systems

Expected Outcomes:

• Clear accountability

• Improved team alignment

• Faster decision-making

• Reduced operational friction

• Greater organizational effectiveness

Use AI to improve decision-making, identify customer and business risks earlier, automate repetitive work, and increase visibility across the organization.

Common Areas of Focus:

• AI readiness & opportunity assessment

• Customer intelligence & reporting

• Voice of Customer analysis

• Customer and business risk identification

• AI-powered account planning

• Workflow automation & productivity improvement

• Operational reporting & decision support

Expected Outcomes:

• Improved operational efficiency

• Enhanced decision-making

• Earlier identification of customer and business risks

• Increased team productivity

• Better visibility across the organization

Identify, attract, and evaluate high-impact talent through the lens of real-world leadership experience - not just recruiting experience.

Common Areas of Focus:

• Executive recruiting

• Revenue and commercial leadership searches

• Customer Success hiring

• Operations and strategy talent searches

• Candidate evaluation and interview support

• Hiring process optimization

Expected Outcomes:

• Stronger candidate pipelines

• Faster hiring decisions

• Reduced hiring risk

• Stronger leadership teams

• Improved organizational capability

For more than 20 years, I've helped organizations improve customer outcomes, strengthen operations, and navigate growth and transformation.

My experience spans leadership roles across Customer Success, Strategic Operations, Product, Revenue, and Client Services, giving me a unique perspective on the people, processes, and decisions that drive business performance. Highlights include:

• 20+ years of leadership experience

• 16 years at Epsilon/Publicis

• Built and scaled customer-facing organizations

• Led teams across Customer Success, Operations, Product, and Revenue

• Managed multimillion-dollar client portfolios

• Partnered with executive teams through growth and transformation